NAPSA Board of Directors and Staff


Michael Hagenlock, President
Kathleen Quinn, Past President
Akiles Ceron, Secretary
Michelle Gayette, Treasurer

Committee Chairs

Joe Snyder, Public Policy
Paul Needham, Education
E. Sharee Rines, Communications
Carol Dayton, Research
Jennifer Spoeri, Fundraising
Marta Fontaine, Membership
Kathryn Sapp, Regional Representatives

At-Large Board Members

Paul Greenwood, Criminal Justice
Iris Freeman, Elder Justice
Marian Liu, Elder Justice

Regional Representatives

Rachel Lakin, Northeast I
Alan Lawitz, Northeast II
Sheila Jones, Northeast II
Paige McCleary, Southeast
Cathy Bahadur, Southeast
Carmen Castaneda, Central
Kathryn Sapp, Central
Michelle Gayette, Mountain
Sharon Jackson, Southwest
Cathy Wood, Southwest
Angela Rosato, West I
Scott Seto, West I
Tammy Sever, West II
Sandra Jenkins, West II

Staff & Consultants

Lori Delagrammatikas, Executive Director
Karen Campbell, Assistant Director
Bill Benson, National Policy Advisor
Kendra Kuehn, Policy Analyst
Kevin Bigelow, Consultant, Certificate Program

NAPSA Board of Directors, Regional Representatives and Staff

NAPSA Officers

Michael Hagenlock, President
Michael Hagenlock is the Bureau Chief for Adult Protective Services (APS) which is a state-run program.  APS receives and investigates reports of Abuse, Neglect or Exploitation in the community including reports involving persons living in nursing homes, group homes, assisted Living or receiving services from in home care providers.  Michael supervises 42 staff across the state of Montana whose duties include investigating allegations of abuse, neglect, and exploitation (Adult Maltreatment) of at-risk individuals who are 18 years of age or older who have a disability or persons age 60 and older.  Michael has an AA in accounting, BS in Sociology/Criminal Justice and an MSW in social work.  Michael is also a Licensed Clinical Social Worker and a Licensed Addiction Counselor in the state of Montana.  Michael has worked in law enforcement with the Gallatin County Sherriff’s office as lieutenant for the Gallatin County Detention Center, worked as the Misdemeanor Probation and Pretrial officer in Gallatin and Park County and has served as the Director of a secure unit working with patients who are developmentally/intellectually disabled and struggling with mental health related issues. Michael has completed training in the NAPSA 23 Core Competency Curriculum.

As a trainer and presenter Michael has provided training in Montana and nationally to a variety of programs such as law enforcement, attorneys, financial institutions, and members of the community on issues related to Adult Protective Services, behavioral health, mental health, and substance use disorders.   Michael has also completed basic and advance interviewing and interrogation techniques through Wickerlander-Zulawski & Associate, Forensic Interviewing skills, Sexual Abuse Response Team (SART) Team Training (SAKI TTA) and Montana Mental Health Crisis Intervention Team Training (CIT).   Michael is current NAPSA Board member (president) and a member of the NAPSA education and training committee.  Michael is also a member of the Montana Elder Abuse Task Force, Montana Elder Justice Coalition, and the Montana Financial Education Coalition.

Kathleen Quinn, Past President
Kathleen Quinn retired from the position of Executive Director of the National Adult Protective Services Association (NAPSA) from 2006 – 2016. In that capacity she oversaw the annual NAPSA conference, financial exploitation summit and World Elder Abuse Awareness Day event in Washington, DC; NAPSA’s provision of training and technical assistance to APS programs; NAPSA’s National APS Resource Center, a federally funding initiative; the initiation of the national APS certificate program; and NAPSA’s partnerships with numerous national organizations.

Previously Ms. Quinn served as Senior Adviser to the Illinois Attorney General; was the APS Administrator in Illinois, and helped to build the domestic violence network in that state. In addition to extensive experience in adult protective services, she has decades of experience in national and state policy development, advocacy, collaboration and training in the fields of domestic violence, elder abuse, aging services, working with the criminal justice system, advocating for residents of long-term care facilities, and conference planning.

Akiles Ceron, Secretary
Akiles Ceron is the Adult Protective Services (APS) Program Director for the City and County of San Francisco. He has been a public servant for 18 years, working in various capacities within the APS program for Santa Barbara and San Francisco counties. He has been an instructor for three APS Regional Training Academies, training on working with the self-neglecting client and elder and dependent adult financial abuse. He has participated in the California Welfare Directors Association’s Protective Services Operations Committee, and its Consistency Workgroup since 2010 that develops and maintains the CWDA’s APS guidelines to supplement regulations.

Michelle Gayette, Treasurer
Michelle Gayette is the Assistant Director with the North Dakota Department of Human Services Aging Services Division. Michelle has worked for the state of North Dakota for 22 years; the last nine overseeing the Vulnerable Adult Protective Services (VAPS) program. In her current role she also oversees the Guardianship Establishment Fund, is the designated Legal Services Developer, and helps to oversee the Aging and Disability Resource Link. In the past four years, Michelle worked with a local domestic violence shelter to secure an DOJ Office on Violence Against Women Abuse in Later Life grant and trained law enforcement and victim services professionals statewide on issues of abuse in later life. Michelle is a Licensed Addiction Counselor and has a bachelor’s degree in Addiction Counseling and a master’s degree in Management.

NAPSA Committee Chairs       

Joe Snyder, Public Policy Committee
Joe is the Public Policy Chair and former President of the National Adult Protective Services Association (NAPSA). Joe also is the founder and currently leads the Philadelphia Financial Exploitation Prevention Task Force. Joe is a Board Member of the National Institute on Elder Financial Exploitation.  Joe formed the first and only partnership between a national bank (Wachovia) and an adult protective services program protecting over $62 million in customer assets.  This led to the creation of a toolkit by Financial Services Roundtable. Joe chaired a Steering Committee that created a protocol and a universal form for adult protective services to request records from banks and credit unions which has been adopted all over the country.  The form and protocol were updated and streamlined in 2019 to include the securities industry. Joe has served as an expert witness on many occasions including testimony on elder abuse and adult protective services before Congress and the United Nations. Joe is currently an Elder Justice Consultant and the former director of Older Adult Protective Services serving for 25 years at the largest non-profit area agency on aging in the United States. (Philadelphia Corporation for Aging)

Paul Needham, Education Committee
Paul Needham is a trainer/consultant and “retired” APS professional.  He began his career with OKDHS in June 1989 and before his retirement from OKDHS in July of 2015, served 35 of his 36 years in APS.  Paul spent 21 years in the field as a front-line worker and supervisor, making his first Adult Protective Services investigation in Lincoln County in 1980.  In 2002 he became the state’s the Lead Trainer and Training Developer for the APS Academies and severed the state of Oklahoma in that role until his “retirement” in June 2015.  Paul worked on his first of many national training projects in March of 2008 and over the years, Mr. Needham has trained thousands of APS professionals, paraprofessionals, and lay people, including tribal social services and law enforcement in Oklahoma and across the country in many states, on Adult Abuse and Domestic Violence issues.  Mr. Needham is a 1975 graduate from Oklahoma Baptist University with a degree in Business administration and obtained his MBA from Oklahoma’s Central State University in 1990 and is a FLETC certified Trainer for “Domestic Violence”.  In the fall of 2015, Paul was honored at the National Adult Protective Services Association Conference in Orlando Florida, with the JoAnn Otto Distinguished Service Award and that same year was honored at the National Staff Development and Training Association Conference (NSDTA) in Denver Colorado with the President’s Award for Distinguished Service.

In his current life since his “retirement” in 2015, Paul has continued to share his passion for APS and APS training, actively consulting and conducting training on APS and Domestic Violence across the nation in 28 states and 43 cities.  Mr. Needham was selected to be a member of the Oklahoma State Council on Aging 2015 and recently was elected the Chair in 2020.  Also, in 2015, Mr. Needham was selected to be a part of the project team for ACL’s first National Voluntary Consensus Guidelines for state APS systems.  Paul served on the Executive Advisory Council for the National Staff Development and Training Association from 2010-2018.  In 2013 Mr. Needham became a member of the G-10 Steering committee for the National Link Coalition (NLC) and was the original coordinator/facilitator for the Oklahoma Link Coalition that he helped to form in June of 2014.  Paul serves as the Chair of the NAPSA Education Committee and is a member of NAPSA’s Board of Directors.

E. Sharee Rines, Communications
Sharee Rines has worked with Adult Protective Services for over 14 years and is currently the Training and Policy Supervisor for the Georgia Division of Aging.  Prior to her training and policy work, Ms. Rines gained field experience investigating abuse, neglect and exploitation for APS in the Metro Atlanta area for 4 years. She has been an active member of NAPSA, serving on both the Education and the Curriculum Development Committees. Ms. Rines training experience extends to APS staff, community partners and NAPSA members.

Carol Dayton, Research Committee
Carol Dayton is a consultant and retired APS practitioner. She has focused her career on aging and elder abuse as a caseworker, researcher, and administrator of a three-city senior service network, administrator of an urban adult protective service department and currently as a consultant in the field of aging.  Her commitment to improving services for vulnerable adults is demonstrated by participation and leadership in local, state, and national organizations.  She currently serves as Co-Chair of the NAPSA to Practice Interest Group. Ms. Dayton received her Bachelor of Arts in Sociology from the University of Illinois and her master’s in social work from the State University of New York at Buffalo.

Jennifer Spoeri, Fundraising Committee
Jennifer Spoeri is the Director of Older Adult Protective Services at the Philadelphia Corporation for Aging (PCA). She has been with PCA since 2001, serving as an active member on the Philadelphia Financial Exploitation Prevention Task Force and the Philadelphia Hoarding Task Force. Jennifer has worked in the field of aging since 1993 in various positions in nursing homes, adult day care, senior housing and assisted living. Jennifer joined the NAPSA Board of Directors in 2016 and coordinates fundraising efforts for the organization.

Marta Fontaine, Membership Committee
Marta Fontaine is retired from the MO Department of Health and Senior Services where she worked for 22 years focusing on the development and supervision of Elder Abuse prevention programs and Adult Protective Service policies. She also served as Missouri’s Legal Service Developer under the Older Americans Act and was actively involved with the National Association of Legal Service Developers.

Kathryn Sapp, Regional Representatives
Kathryn Sapp is the Bureau Chief of Adult Protective Services Policy and Staff Development in the Department of Health & Senior Services, Division of Senior & Disability Services.  Kathryn enjoys partnering, educating and assisting in developing/enhancing programs as evidenced by MO piloting NAMRS case component submission in 2014; partnering with Wells Fargo to develop Missouri’s first Elder Financial Protection Multidisciplinary Team in St. Louis in 2015; continuing partnerships on state and local levels including Missouri Office of Prosecution Services, Secretary of State, Attorney General’s Office, and Department of Insurance to enhance investigations of abuse, neglect, and financial exploitation. Kathryn holds a Bachelors and Master’s degree in Social Work with over 25 years of experience which includes previous employment history as a Child Abuse/Neglect Investigator, Child Abuse/Neglect Policy Manager, Quality Assurance Manager, and Bureau Chief of DSDS field operations.

NAPSA At-large Board Members

Paul Greenwood, Criminal Justice
Paul Greenwood has been an attorney for over 40 years. For 13 years he worked as a legal aid lawyer in the UK. In 1991 he moved to San Diego with his wife and passed the California Bar. From March 1993 until March 2018 he worked as a deputy district attorney for the San Diego DA’s office. In January 1996 Paul established that office’s elder abuse prosecution unit and has prosecuted over 600 felony cases of elder or dependent adult abuse including homicides, neglect, physical and mental abuse, sexual assaults and financial exploitation. Paul has testified before the US Senate Social Committee on Aging and has been involved in assisting with the drafting of elder abuse legislation in California. Mr Greenwood is now concentrating on motivating other prosecutors around the nation to get more involved in elder abuse prosecutions.

Iris Freeman, Elder Justice
Iris C. Freeman, MSW, is a longtime advocacy leader in public policy for older adults. She is the Founding Board Chair of the Minnesota Elder Justice Center and serves on its Executive and Governance Committees as well as its Public Policy Cabinet. She has taught Elder Justice and Policy classes to law students since 2008. Earlier, she taught Community Practice, Advanced Community Organizing, and Advocacy courses at the University of Minnesota Graduate School of Social Work from 2003-2008. In 2002, she was honored by the school as its Alumna of the Year and in 2010 as a Distinguished Alumna of the University’s College of Education and Human Development.

In 2011, she was selected by The Consumer Voice to receive the Elma Holder Founder’s Award for leadership in long-term care. In 2012, she was named a Leader in Public Policy by the Capitol Report/Politics in Minnesota journals. She received the 2015 National Adult Protective Services Association’s award for Advancing the Field through Collaboration in recognition of forty years work to build coalitions for elder justice.  Most recently, she was honored for her leadership by the Minneapolis Legal Aid Society in 2019. Ms. Freeman directed the Advocacy Center for Long-Term Care for over 20 years and was director of public policy at the Alzheimer’s Association, Minnesota-Dakotas Chapter from 2000-2003. She has brought long-term care consumer perspectives to state and local working groups and lawmakers since the 1970’s as staff in these organizations and, later, as a public policy advisor to seniors’ and labor organizations. Throughout, she has served on numerous local and national boards and advisory committees.

Marian Liu, Elder Justice
Dr. Pi-Ju (Marian) Liu is an Assistant Professor at Purdue School of Nursing and a Faculty Associate in the Center on Aging and the Life Course at Purdue University. She conducts applied and translational research around elder justice issues, covering topics on elder abuse, neglect, and exploitation. She works with Adult Protective Services at the county and state level and was funded by the Administration for Community Living to measure effectiveness of Adult Protective Services’ referrals and services. She has impacted elder justice policy in California in areas such as building a statewide data system for Adult Protective Services, advocating for additional training for Adult Protective Services caseworkers and supervisors, providing effective services for elder abuse victims, and providing additional long-term services and supports for people with both Medicare and Medicaid. She is also the Co-Chair of the Research-to-Practice Interest Group. Prior to joining Purdue University, Dr. Liu was an Assistant Professor at University of California, San Francisco.

NAPSA Regional Representatives

Rachel Lakin, Northeast Region I
Rachel G. Lakin is the Adult Protection Program Administrator for the NH Department of Health and Human Services.  Rachel has an undergraduate degree in Home Economics and a Master’s Degree in Social Work.  She has over 25 years of professional experience in the human services field.  In addition to her 18 years of experience in Adult Protective Services, her professional experience includes working in child welfare as well as with developmental services.

Alan Lawitz, Northeast Region II
Alan has since November, 2007 served as the Director of the Bureau of Adult Services of the New York State Office of Children and Family Services (OCFS). The Bureau oversees the Protective Services for Adults and the Family Type Home for Adults programs. Alan previously was an Associate Attorney for the New York State Department of Health, heading up the Long-Term Care Group of the Bureau of House Counsel, and dealing with legal issues relating to Assisted Living, Adult Care Facilities, Nursing Homes, and Home Care, among other areas.  He also  previously served as a Senior Attorney for the former  New York State Department of Social Services, representing the agency in the areas of Protective Services for Adults, Adult Care Facilities/Assisted Living and Homeless Housing, serving as counsel to the Homeless Housing and Assistance Corporation. He is a 1977 graduate of Columbia College, Columbia University (B.A.) and a 1980 graduate of the Syracuse University College of Law (J.D.)

Sheila Jones, Northeast Region II
Dr. Jones is currently serving as the Chief for Adult Protective Services (APS) in the Department of Human Services, Family Services Administration. In this capacity, Dr. Jones is responsible for the management, supervision, direction, coordination and implementation of APS. Under her leadership, Adult Protective Services has earned accreditation from the Council on Accreditation in May 2015.  The Council on Accreditation is an international, independent, nonprofit, human service accrediting organization.  Founded in 1977 by the Child Welfare League of America and Family Service America (now the Alliance for Strong Families and Communities),  The District of Columbia Adult Protective Services is only the twenty-second such program nationally to have this distinction.  Additionally, APS was awarded a grant from the Administration on Community Living to Enhance Adult Protective Services.  Through this initiative, APS-DC will have the opportunity to improve its existing data collection and reporting systems that will be more consistent and contribute to data collection efforts. As an Adjunct Professor at the University of Maryland, she teaches courses in Sociology, Gerontology and Research Methods and Statistics.  Her current research interests and publications are in the areas of cardiovascular health, patient noncompliance, women’s health, domestic violence, aging and intergenerational issues in aging.

Cathy Bahadur, Southeast Region
Cathy received her bachelor’s degree in Social Work from Clark Atlanta University. She has worked in the social services field for 24 years including Family Service Worker at Head Start, Social Services Director for a nursing home and in the Child Protective Services for Georgia Department of Family and Children Services, before starting a career in aging.  Cathy has worked in several roles in the Georgia Division of Aging Services – Adult Protective Services Program including APS investigator, Supervisor, and District Manager. She currently works as the APS Field Operations Manager where she is responsible for everything that is pertaining to the field. Cathy has served on various state committees, including Policy Development, DAS Monitoring Team, and A Common Language of Care with Georgia Department of Family and Children Services. She also served on the Advisory board with Clayton County Mental Health. Throughout all her roles within the Georgia Division of Aging Services – Protective Services Program, Cathy has provided training to numerous staff.

Paige McCleary, Southeast Region
Paige McCleary has been the Director of the Adult Protective Services (APS) Division at the Virginia Department for Aging and Rehabilitative Services since July 2015. She is responsible for the Division’s policies and regulations, writes the Division’s state fiscal year annual statistical report and analyzes State legislative and budget proposals that may impact the Division and the programs it provides. She allocates and manages APS and home-based services funding 120 local departments of social services use to provide assistance to adults and oversees Division staff who provide technical assistance, monitoring, and training to these local departments. She formerly served as a Program Consultant for the APS Division from 2007 to 2015. Earlier in her social work career, Paige was a medical social worker/discharge planner at two Virginia hospitals and worked for a non-profit program that provided an array of support programs for individuals who were homeless in the Richmond area. Paige McCleary received her BA in Art History from the University of Virginia and MSW from Smith College School for Social Work in Massachusetts.

Carmen Castaneda, Central Region
Carmen Castaneda, MSW, LICSW, has been the Program Manager of Hennepin County Adult Protection Services in Minneapolis, Minnesota for the past 25 years.  She has managed several adult behavioral health programs, including Forensic Case Management Services and a mobile crisis response team.  For 15 years, she served on the Board of Directors of the National Adult Protective Services Association, and currently is the NAPSA Regional Representative for the Central States.  Ms. Castaneda is a member of the Minnesota Security Hospital Liaison Committee, the Hennepin County Sexual Assault Multi-Disciplinary Response Team, the Vulnerable Adult Justice Project, and is Chair of the Adult Protection/Law Enforcement Team. She is a frequent speaker on the Vulnerable Adult Law, guardianship/conservatorship, civil commitment  proceedings, and forensic case management services.  She is the recipient of several awards relating to her work in investigating and preventing elder abuse.

Kathryn Sapp, Central Region (see above for bio)

Sharon Jackson, Southwest Region
Ms. Sharon Jackson is the Director of Adult Protective Services for the Office of Aging and Adult Services within the Louisiana Department of Health.  She received a Bachelor of Science in Social Work in 1995 from Southern University in Baton Rouge, Louisiana. Ms. Jackson has twenty-three years of experience protecting vulnerable elders and adults with disabilities from abuse, neglect, and exploitation. She began her professional career as an APS Specialist after an internship with the program.  Through hard work, dedication, and professionalism, she advanced through the ranks to the position of Director of Adult Protective Services in 2012. Ms. Jackson’s most notable professional accomplishment has been the successful unification of Louisiana’s bifurcated protective services programs for adults and the elderly.

The unification process included comprehensive program assessments, policy and procedure updates, business and administrative changes, and the reorganization of staff by job function. Under Ms. Jackson’s leadership, the two protective services programs were merged without interruption of services to the public and to victims of abuse. Ms. Jackson has worked to enhance Louisiana’s protective services program by implementing best practice recommendations and standards provided by NAPSA and the Administration for Community Living (ACL).  She has established policies and procedures grounded in evidence-based decision-making for management and investigations. In addition to her work in Louisiana, Ms. Jackson is actively involved in advancing the protection and advocacy of vulnerable elders and adults with disabilities at the national level.  In 2016, Ms. Jackson was selected by the U.S. Department of Health and Human Services, Administration for Community Living (ACL) to work with other subject matter experts on the finalization of the Voluntary Consensus Guidelines for State Adult Protective Services Systems.

Over the years, Ms. Jackson has partnered with others in Louisiana and across the country to advance issues related to the protection of adults with disabilities. Recently, she has worked to bring attention to the increasing problem of financial exploitation through collaboration with such organizations as the Louisiana Bankers Association, the American Bar Association, and the Consumer Financial Protection Bureau. Additionally, Ms. Jackson has conducted numerous training and public information workshops on the issue of financial exploitation. Ms. Jackson is also committed to education and mentorship. She has served as a field practice instructor for students of social work and has provided countless hours of training to law enforcement and medical personnel.

Cathy Wood, Southwest Region
Cathy Wood is a Program Field Representative for Adult Protective Services with the Oklahoma Department of Human Services.  She is a trainer for the New APS Specialist Academy and the APSS III & IV Academy.  Mrs. Wood has over 20 years of experience in Adult Protective Services.  She has conducted training on APS related topics for APS staff, law enforcement, the local university, tribal entities, and other community organizations. She has also presented at several state conferences.  She is a graduate of East Central University with a M.S. in Psychological Services and a B.A. in Human Services Counseling, Specialization in Aging Services with a double major in Psychology.

Angela Rosato, West Region I
Angela Rosato currently serves as the Coordinator for the Elder Abuse Forensic Center with Riverside County Department of Public Social Services, Adult Services Division.  Angela has over 11 years of professional experience in the adult protective services field specializing in Multi-Disciplinary Team facilitation. Angela received her Bachelor of Arts in Sociology with an emphasis is Social Work from the California State University, San Bernardino and earned her Master’s in Business Management from the University of Redlands. She also holds a Certificate in Aging from the Boston University, School of Social Work.

Prior to her work with Riverside County EAFC she served as a District Coordinator for Riverside County DPSS, Adult Services Division, CARE Program (Curtailing Abuse Related to the Elderly) an award winning program which provides MDT meetings, elder abuse training, education and advocacy for elder and dependent adult victims of consumer fraud and abuse. Angela is also a P.O.S.T. Certified Instructor and team teaches on the topic of elder and dependent adult abuse investigations at the Ben Clark Training Academy for law enforcement and provides training on EAFC related topics with her staff development unit for APS social worker induction training.

Scott Seto, West Region I

Tammy Sever, West Region II
Tammy Sever is the Southern Nevada Social Services Manager 2 for Aging and Disability Services Division’s Elder Protective Services. She has been with the agency for 22 years. She graduated from The University of Nevada Las Vegas with a Bachelor of Arts in Social Work and is a Licensed Social Worker. Ms. Sever provides Person Centered Thinking training for her agency’s staff. In March of 2017 she completed the Elder Abuse Instructor Training Program for Law Enforcement and is a certified training for the Enhanced Training and Services to End Abuse in Later Life Program.

Sandra Jenkins, West Region II
Sandra Jenkins currently over sees the Adult Protective Services unit for the state of Alaska, a position she has held since 2018. Mrs. Jenkins has been in the protective services field for 15 years; 12 of which have been with the State of Alaska starting with APS in 2009.  She has dedicated the last 37 years working with vulnerable populations.  Mrs. Jenkins’ social services experiences range from working with adults with mental illness and/or developmental delays as a clinician and case manager, disabled adults and children and their families, adult’s with Aids and HIV, homeless youth, crisis intervention for those at risk of suicide and the protection of Vulnerable adults and children. She holds a master degree in Human Relations from the University of Oklahoma and a bachelor degree in Human Services from Western Washington University.

NAPSA Staff      

Lori Delagrammatikas, Executive Director
Ms. Delagrammatikas worked as the governor-appointed Adult Protective Services Liaison to the counties from the California Department of Social Services. In this role, Lori worked collaboratively with county, state and federal agencies to promote consistent and compliant APS statewide practice, and strengthen and expand services to older adults and adults with disabilities. Lori is the recipient of the NAPSA 2016 Distinguished Service Award.

Before coming to the state, Lori worked for 8 years as the program manager of the M.A.S.T.E.R. program at the Academy for Professional Excellence, San Diego State University where she spearhead the development of the NAPSA’s 23 core competency training modules for Adult Protective Services that are currently being used, in whole or in part , by APS programs throughout the nation. She received the 2008 NAPSA Collaboration Award for that work.

Karen Campbell, Assistant Director
Karen Campbell is a graduate of the University of Denver- Graduate School of Social Work’s Master of Social Work program with a focus in Aging Services and Policy and a certificate in Animal Assisted Social Work. She comes to NAPSA with broad experience in crisis intervention, domestic violence services, services for individuals with disabilities, program management, and APS. Karen served as an APS Caseworker and, most recently, as an APS Policy Specialist for the Colorado Department of Human Services. In this role she assisted in policy development and review, curriculum development, training facilitation, technical assistance to APS caseworkers, and program oversight. While in this role, Karen spearheaded Colorado’s partnership activities for the 2019 NAPSA Conference.

Bill Benson, National Policy Advisor
Bill Benson is Managing Principal in Health Benefits ABCs, an organization offering health and aging policy, educational and strategic planning consulting services.   Benson has worked on health and aging issues for 38 years including in various leadership positions in the U.S. Congress. He served in senior appointee positions at the U.S. Administration on Aging including as Acting Assistant Secretary for Aging prior to starting a consulting practice in 1998.  Earlier in his career he spent 10 years with the California Department of Aging including serving as California’s State Long-Term Care Ombudsman.  For the past 10 years he has been a consultant to CDC’s Healthy Aging Program. He is also works closely on preventive services with SPARC and its Vote & Vax Initiative.  HBABCs writes Critical Issue Briefs for CDC on a variety of public health and aging matters and produces podcasts on the same topics. HBABCs consults with AoA’s National Technical Resource Center for the nation’s Senior Medicare Patrol programs. HBABCs provides strategic planning, facilitation services, and technical writing and conducts evaluations for national, state and local organizations. For the past 12 years Benson has hosted First Person, a weekly series of conversations with Holocaust survivors before live audiences at the United States Holocaust Memorial Museum.

Kendra Kuehn, Policy Analyst
Kendra Kuehn is a graduate of Catholic University of America’s Master of Social Work program with a focus in policy. She brings experience from internships at the Homeless Children’s Playtime Project and the Administration for Community Living’s Office of Elder Rights. Kendra is excited to be involved in NAPSA’s efforts at the national level. She lives in Arlington, Virginia and enjoys being close to family.

Kevin Bigelow, Consultant, Certificate Program
Kevin Bigelow is a trainer and consultant specializing in the abuse, neglect, and exploitation of vulnerable populations and disaster preparedness for elderly persons and persons with physical or mental challenges. Working for Orange County CA government for 25 years, Kevin was an APS worker and Supervisor, and later served as the Adult Services Training Coordinator and Emergency Management Coordinator for O.C. Social Services. Since he retired in 2011 Kevin gives, writes, and consults on trainings and e-learnings pertaining to APS. Kevin is the Coordinator for the NAPSA Certificate Program.