NAPSA Board of Directors and Staff


Lori Delagrammatikas, President
Kathleen Quinn, Interim President-Elect
Robert Anderson, Past President
Michael Hagenlock, Treasurer
Akiles Ceron, Secretary

Committee Chairs

Joe Snyder, Public Policy
Paul Needham, Education
E. Sharee Rines, Communications
Carol Dayton, Research
Jennifer Spoeri, Fundraising
Marta Fontaine, Membership
Susan Street, Membership

At-Large Board Member

Paul Greenwood, Criminal Justice

Regional Representatives

Rachel Lakin, Northeast I
Alan Lawitz, Northeast II
Sheila Jones, Northeast II
Tanya Poillucci, Southeast
Paige McCleary, Southeast
Carmen Castaneda, Central
Kathryn Sapp, Central
Jessica Naberhaus, Mountain
Michelle Gayette, Mountain
Sharon Jackson, Southwest
Cathy Wood, Southwest
Sandy Skezas, West I
Aaron Plummer, West I
Jennifer Kirchen, West II
Tammy Sever, West II

Staff & Consultants

Kathleen Quinn, Interim Executive Director
Bill Benson, National Policy Advisor
Holly Ramsey-Klawsnik, Director of Research
Carol Carlton, Consultant
Kendra Kuehn, Policy Analyst

NAPSA Board of Directors, Regional Representatives and Staff

NAPSA Officers

Lori Delagrammatikas, President
Ms. Delagrammatikas is the governor appointed Adult Protective Services Liaison to the counties from the California Department of Social Services. In this role, Lori works collaboratively with county, state and federal agencies to promote consistent and compliant APS statewide practice, and strengthen and expand services to older adults and adults with disabilities. Lori is the in-coming president of the National Adult Protective Services Association and has received the NAPSA 2016 Distinguished Service Award.

Before coming to the state, Lori worked for 8 years as the program manager of the M.A.S.T.E.R. program at the Academy for Professional Excellence, San Diego State University where she spearhead the development of the NAPSA’s 23 core competency training modules for Adult Protective Services that are currently being used, in whole or in part , by APS programs throughout the nation. She received the 2008 NAPSA Collaboration Award for that work.

Kathleen Quinn, Interim President-Elect
Kathleen Quinn retired from the position of Executive Director of the National Adult Protective Services Association (NAPSA) from 2006 – 2016. In that capacity she oversaw the annual NAPSA conference, financial exploitation summit and World Elder Abuse Awareness Day event in Washington, DC; NAPSA’s provision of training and technical assistance to APS programs; NAPSA’s National APS Resource Center, a federally funding initiative; the initiation of the national APS certificate program; and NAPSA’s partnerships with numerous national organizations.

Previously Ms. Quinn served as Senior Adviser to the Illinois Attorney General; was the APS Administrator in Illinois, and helped to build the domestic violence network in that state. In addition to extensive experience in adult protective services, she has decades of experience in national and state policy development, advocacy, collaboration and training in the fields of domestic violence, elder abuse, aging services, working with the criminal justice system, advocating for residents of long-term care facilities, and conference planning.

Robert Anderson, Past President
Since late 2007, Mr. Robert K. Anderson oversees Florida’s Department of Children and Families (DCF) – Adult Protective Services (APS) Program, which is responsible for the statewide implementation of Florida’s Protective Services system, designed to prevent further abuse, neglect and exploitation of the state’s vulnerable adult population. In addition, through program planning, development, standard setting, monitoring and evaluation, Mr. Anderson, the APS State Program Director, oversees the statewide administration of services provided to APS clients with disabilities ranging in age from 18 to 59.

Prior to this he worked with the Office of Family Safety Community-Based Care team from November 2001. He has worked with the Department for more than 28 years, beginning at Florida State Hospital as a Music Therapist, and then a Rehabilitation Therapy Supervisor. Mr. Anderson worked at the Abuse Hotline, State Alcohol, Drug Abuse and Mental Health Program Office, Children’s Mental Health Unit, served as the Florida Child and Adolescent Services System (CASSP) Director, and worked on the implementation of the Title XXI program for Children’s Mental Health. Robert also worked at the Substance Abuse Program Office in the development of systems of care for children with substance abuse problems.

Mr. Anderson, who speaks fluent Spanish and English, earned a Master of Arts from Florida State University after completing a Bachelor of Arts at the Conservatory of Music of Puerto Rico in San Juan.

Michael Hagelock, Treasurer
Michael Hagenlock a Licensed Clinical Social Worker (LCSW) & Licensed Addiction Counselor (LAC) in the state of Montana joined the DPHHS/Senior & Long-Term Care Division as the Bureau Chief for Adult Protective Services in 2012.  Michael oversees the State of Montana Adult Protective Services program, which is responsible for the statewide implementation of Montana’s Protective Services system.  Montana Adult Protective Services is responsible to investigate allegations of Abuse, Neglect and exploitation of Montana’s older (60+) and disabled adults (age 18 -59) to provide protection of Montana’s older and disabled adults from abuse, neglect or exploitation, while supporting the person’s safety, freedom, and the right to self-determination using the least restrictive approach.

Prior to this Michael has worked with the developmental/intellectually disabled crisis facility for the State of Montana.  Michael had worked in private practice and provided personal and forensic counseling and assessments within the community for behavioral health and criminal related cases.  Michael helped develop and create a behavioral health crisis home and worked for law enforcement.   Through these years Michael has provided training to law enforcement, attorney’s, behavioral health professionals and the community.  Michael has served as the president of the Montana Chapter of the National Association of Social Workers.  Michael obtained his first degree from the University of Montana with a focus on accounting, obtained his BS degree in sociology/criminal justice at Montana State university and obtained his Master Degree in Social Work with Walla Walla University.

Akiles Ceron, Secretary
Akiles Ceron is the Adult Protective Services (APS) Program Director for the City and County of San Francisco. He has been a public servant for 18 years, working in various capacities within the APS program for Santa Barbara and San Francisco counties. He has been an instructor for three APS Regional Training Academies, training on working with the self-neglecting client and elder and dependent adult financial abuse. He has participated in the California Welfare Directors Association’s Protective Services Operations Committee, and its Consistency Workgroup since 2010 that develops and maintains the CWDA’s APS guidelines to supplement regulations.

NAPSA Committee Chairs       

Joe Snyder, Public Policy Committee
Joe Snyder has been the Director of Older Adult Protective Service at Philadelphia Corporation for Aging (PCA) since 1993.  Joe has testified as an expert witness on Elder Abuse and Protective Services before the Senate Special Committee on Aging on numerous occasions. Joe spoke at the first annual Elder Abuse Awareness Day at the United Nations representing Adult Protective Services staff across the U.S.  Joe has co-created a successful banking project and model with Wachovia that has evolved into a national fraud prevention toolkit. Joe has served on the Board of Directors for the National Adult Protective Services Association (NAPSA) since 1999 holding a variety of positions.  Joe is a Past-President of NAPSA and currently serves as the Public Policy Chair.

Paul Needham, Education Committee
Paul Needham is a Program Field Rep for the Training Unit for the Family Support Services Division of the Oklahoma Department of Human Services. He has been the Lead Trainer and Training Developer for the APS Academies since February 2003. He has 32 years of experience with the Department, 31 in Adult Protective Services, making his first Adult Protective Services investigation in Lincoln County in 1980.  Mr. Needham is a 1975 graduate from Oklahoma Baptist University with a degree in Business administration and obtained his MBA from Oklahoma’s Central State University in 1990. He has been the chairperson for the elder abuse tract for the Oklahoma Conference on Aging since 2005. Mr. Needham is currently on the Board of Directors for the NSDTA.  In the past 3 years, Mr. Needham has been a part of several national training development projects with NAPSA and is the current Chairperson for the NAPSA Education Committee.  Mr. Needham recently took part in the Domestic Violence Instructor Training Program with FLETC (Federal Law Enforcement Training Center) and is now a certified FLETC trainer.  Mr. Needham was a co-trainer at the ELDER ABUSE Training for the New Law Enforcement Grantee Orientation Meeting in Washington D.C in January 2012 for NCALL/FLETC.   Over the years, Mr. Needham has trained thousands of professionals, para-professionals and lay people on Adult Abuse issues.

E. Sharee Rines, Communications
Sharee Rines has been the trainer and policy writer for Adult Protective Services for the state of Georgia since 2010. Prior to taking her current position Ms. Rines gained field experience investigating abuse, neglect and exploitation for APS in the Metro Atlanta area for 4 years. She has been an active member of NAPSA, serving on both the Education and the Curriculum Development Committees. Ms. Rines training experience extends to APS staff, community partners and NAPSA members.

Carol Dayton, Research Committee
Carol Dayton is a consultant and educator in the field of aging.   She has focused her career on aging and elder abuse as a caseworker, researcher, and administrator of a three-city senior service network, administrator of an urban adult protective service department and currently as a consultant, writer and educator.  Her commitment to improving services for vulnerable adults is demonstrated by participation and leadership in local, state and national organizations.  She currently serves as Co-Chair of the NAPSA/NCPEA Research Committee. Ms. Dayton received her Bachelor of Arts in Sociology from the University of Illinois and her Master in Social Work from the State University of New York at Buffalo.

Jennifer Spoeri, Fundraising Committee
Jennifer Spoeri is the Assistant Director of Older Adult Protective Services at the Philadelphia Corporation for Aging (PCA). She has been with PCA since 2001 working closely with financial exploitation specialist staff and serving as an active member on the Philadelphia Financial Exploitation Prevention Task Force and the Philadelphia Hoarding Task Force. Jennifer has worked in the field of aging since 1993 in various positions in nursing homes, adult day care, senior housing and assisted living. Jennifer joined the NAPSA Board of Directors in 2016 and coordinates fundraising efforts for the organization.

Marta Fontaine, Membership Committee
Marta Fontaine has worked for the MO Department of Health & Senior Services, Division of Senior & Disability Services since 1992.  She focuses on development and supervision of Elder Abuse prevention programs and Adult Protective Service policy, serves as the designated Legal Service Developer for Missouri under the Older Americans Act, and is the department’s contact person for the MOSAFE project to address exploitation.  Marta is also a member of the Elder Justice Coalition and a Regional Council Member of the National Association of Legal Services Developers.

Susan Street, Membership Committee
Susan began working with Utah Adult Protective Services in 1999.  During those years she has performed intake, assisted with writing statute and policy and coordinated conferences and training. Currently, as the Senior Business Analyst, she also manages the agency’s database and reporting system. As the business analyst, Susan has contributed data analysis for several projects, participated in the 2014 NAMRS State Working Group Meeting and is the NAMRS Data Coordinator for the state.

Prior to working with APS, Susan enjoyed working with diverse populations as the case manager/court coordinator for Mediation Services of Maui, and provided front line in home health care services in both Hawaii and Utah.

NAPSA At-large Board Member

Paul Greenwood, Criminal Justice
Paul Greenwood has been an attorney for over 40 years. For 13 years he worked as a legal aid lawyer in the UK. In 1991 he moved to San Diego with his wife and passed the California Bar. From March 1993 until March 2018 he worked as a deputy district attorney for the San Diego DA’s office. In January 1996 Paul established that office’s elder abuse prosecution unit and has prosecuted over 600 felony cases of elder or dependent adult abuse including homicides, neglect, physical and mental abuse, sexual assaults and financial exploitation. Paul has testified before the US Senate Social Committee on Aging and has been involved in assisting with the drafting of elder abuse legislation in California. Mr Greenwood is now concentrating on motivating other prosecutors around the nation to get more involved in elder abuse prosecutions.

NAPSA Regional Representatives

Rachel Lakin, Northeast Region I
Rachel G. Lakin is the Adult Protection Program Administrator for the NH Department of Health and Human Services.  Rachel has an undergraduate degree in Home Economics and a Master’s Degree in Social Work.  She has over 25 years of professional experience in the human services field.  In addition to her 18 years of experience in Adult Protective Services, her professional experience includes working in child welfare as well as with developmental services.

Alan Lawitz, Northeast Region II
Alan has since November, 2007 served as the Director of the Bureau of Adult Services of the New York State Office of Children and Family Services (OCFS). The Bureau oversees the Protective Services for Adults and the Family Type Home for Adults programs. Alan previously was an Associate Attorney for the New York State Department of Health, heading up the Long-Term Care Group of the Bureau of House Counsel, and dealing with legal issues relating to Assisted Living, Adult Care Facilities, Nursing Homes, and Home Care, among other areas.  He also  previously served as a Senior Attorney for the former  New York State Department of Social Services, representing the agency in the areas of Protective Services for Adults, Adult Care Facilities/Assisted Living and Homeless Housing, serving as counsel to the Homeless Housing and Assistance Corporation. He is a 1977 graduate of Columbia College, Columbia University (B.A.) and a 1980 graduate of the Syracuse University College of Law (J.D.)

Sheila Jones, Northeast Region II
Dr. Jones is currently serving as the Chief for Adult Protective Services (APS) in the Department of Human Services, Family Services Administration. In this capacity, Dr. Jones is responsible for the management, supervision, direction, coordination and implementation of APS. Under her leadership, Adult Protective Services has earned accreditation from the Council on Accreditation in May 2015.  The Council on Accreditation is an international, independent, nonprofit, human service accrediting organization.  Founded in 1977 by the Child Welfare League of America and Family Service America (now the Alliance for Strong Families and Communities),  The District of Columbia Adult Protective Services is only the twenty-second such program nationally to have this distinction.  Additionally, APS was awarded a grant from the Administration on Community Living to Enhance Adult Protective Services.  Through this initiative, APS-DC will have the opportunity to improve its existing data collection and reporting systems that will be more consistent and contribute to data collection efforts. As an Adjunct Professor at the University of Maryland, she teaches courses in Sociology, Gerontology and Research Methods and Statistics.  Her current research interests and publications are in the areas of cardiovascular health, patient noncompliance, women’s health, domestic violence, aging and intergenerational issues in aging.

Tanya Poillucci, Southeast Region
Tanya earned her Bachelor’s degree in Psychology from James Madison University and her Masters of Education Degree in Counseling from Georgia Southern University.  Tanya has worked in the social services field for 27 years, having started out working in the domestic violence field as a Counselor and Youth Advocate.  She then worked in the Child Protective Services field for several years for Georgia Department of Children Services, before moving into the elder abuse field.  She worked as an Adult Protective Services Investigator for 6 years for the Georgia DHS Division of Aging Services, then moved on to become an APS Regional Supervisor for 6 years.  For the last 8 years, Tanya has served as an APS District Manager, currently overseeing the southern half of the state.

She attended training at the Federal Law Enforcement Training Center (the FLETC) on Critical Incident/Stress Management (CISM) and was instrumental in implementing a CISM and Peer Support Program for Georgia Department of Human Services social services staff. Tanya served on a Domestic/Family Violence in Indian County Training Program, Curriculum Review Conference at the Federal Law Enforcement Training Center (the FLETC) as the elder abuse expert.  She has served on various state committees, including GA DHS Social Services Quality Task Force, Policy Development, Harmony implementation, Documentation, etc.  She has trained numerous staff and supervisors over the years on Adult Protective Services policy and protocols.  She has presented around the state to various organizations on Adult Protective Services and works collaboratively with various federal and local partnering agencies and multi-disciplinary teams.

Tanya has been married to her husband Mike for 25 years and has 2 sons, Logan and Garett.  She is an avid amateur photographer and enjoys traveling in her spare time.

Paige McCleary, Southeast Region
Paige McCleary has been the Director of the Adult Protective Services (APS) Division at the Virginia Department for Aging and Rehabilitative Services since July 2015. She is responsible for the Division’s policies and regulations, writes the Division’s state fiscal year annual statistical report and analyzes State legislative and budget proposals that may impact the Division and the programs it provides. She allocates and manages APS and home-based services funding 120 local departments of social services use to provide assistance to adults and oversees Division staff who provide technical assistance, monitoring, and training to these local departments. She formerly served as a Program Consultant for the APS Division from 2007 to 2015. Earlier in her social work career, Paige was a medical social worker/discharge planner at two Virginia hospitals and worked for a non-profit program that provided an array of support programs for individuals who were homeless in the Richmond area. Paige McCleary received her BA in Art History from the University of Virginia and MSW from Smith College School for Social Work in Massachusetts.

Carmen Castaneda, Central Region
Carmen Castaneda, MSW, LICSW, has been the Program Manager of Hennepin County Adult Protection Services in Minneapolis, Minnesota for the past 25 years.  She has managed several adult behavioral health programs, including Forensic Case Management Services and a mobile crisis response team.  For 15 years, she served on the Board of Directors of the National Adult Protective Services Association, and currently is the NAPSA Regional Representative for the Central States.  Ms. Castaneda is a member of the Minnesota Security Hospital Liaison Committee, the Hennepin County Sexual Assault Multi-Disciplinary Response Team, the Vulnerable Adult Justice Project, and is Chair of the Adult Protection/Law Enforcement Team. She is a frequent speaker on the Vulnerable Adult Law, guardianship/conservatorship, civil commitment  proceedings, and forensic case management services.  She is the recipient of several awards relating to her work in investigating and preventing elder abuse.

Kathryn Sapp, Central Region
Kathryn Sapp has worked for the Department of Health & Senior Services, Division of Senior and Disability Services since 2007 in the Bureau of Home and Community Services. Her primary responsibilities are managing APS & HCBS field operations and, beginning in early 2015, managing the Adult Protective Services Policy Unit. Kathryn led Missouri to be a part of the NAMRS Pilot Project in 2014 and the development of the ACL Grant to Enhance APS Practice in Missouri awarded in 2016. Kathryn instituted the Continuous Quality Improvement (CQI) process, providing all employees including support staff, investigators, assessors, supervisors, and managers equal opportunity to offer experience-based solutions to improve work flow within APS and HCBS. Additionally, Kathryn has partnered with Wells Fargo and Edward Jones corporate offices to develop Missouri’s first Elder Financial Protection Multidisciplinary Team in St. Louis.  Kathryn’s partnerships with Missouri Secretary of State, Attorney General’s Office, and Department of Insurance has resulted in significant enhancements to investigations of financial exploitations throughout the state. Kathryn has offered assistance to the Kansas City Elder Abuse Taskforce as well as the Lincoln & Franklin County Multidisciplinary Teams in their efforts to address domestic violence issues for older victims. Kathryn is a member of the Missouri Developmental Disability Council Victimization Taskforce and an integral partner in the development of a cooperative agreement between the Council, the Missouri ARC, and DSDS to bring forward a groundbreaking project to raise awareness of abuse of persons with developmental disabilities as well as enhancing the on-line reporting resources. Kathryn participates on NAPSA’s Policy Committee, Missouri’s statewide Crisis Intervention Team Council as well as the Department of Health & Senior Services, including Cultural Competency & Diversity Committee, Recruitment and Retention Committee, and the Department’s Quality Improvement and Accreditation Committee. Kathryn holds a Bachelors and Master’s degree in Social Work with over 21 years of experience which includes previous employment history as a Child Abuse/Neglect Investigator, Child Abuse/Neglect Policy Manager and Quality Assurance Manager.

Jessica Naberhaus, Mountain Region
Jessica Naberhaus is currently employed with the Denver Department of Human Services in the Adult Protective Services (APS) Program as a Senior Social Caseworker.  Jessica has worked with the aging population for over six years primarily in protective services and eligibility determination in both case manager and supervisory capacities.  She investigates allegations of elder abuse, serves as guardian, representative payee and advocate for many vulnerable adults.  Jessica has trained hundreds of professionals in the Metro Denver area about various topics in the aging arena including adult protective services, elder abuse, domestic violence in later life and abuse in facilities.  Jessica is a national trainer with the National Clearinghouse on Abuse in Later Life (NCALL).  She is a member of Denver’s coordinated community response, Justice Project for Older Adults (JPOA) and the Denver Forensic Collaborative.  Jessica has participated in grant reviews with the Administration on Aging.  Jessica has a Master of Public Administration degree from University of Colorado and Bachelor of Science degree in psychology and sociology from Eastern Michigan University.  Jessica is also a co-founder of Animal Haus, a nonprofit in Denver that works to prevent pet homelessness by temporarily providing basic necessities to pets and their owners to support the human/animal bond.

Michelle Gayette, Mountain Region
Michelle Gayette is the Elder Rights Program Administrator with the North Dakota Department of Human Services Aging Services Division. Michelle has worked for the state of North Dakota for almost 20 years; the last six overseeing the Vulnerable Adult Protective Services (VAPS) program. In her current role she also oversees the Guardianship Establishment Fund, is the designated Legal Services Developer and oversees the Adult Foster Care licensure. She will also assume the responsibility of oversight of the Aging and Disability Resource Link soon. In the past two years, Michelle worked with a local domestic violence shelter to secure an DOJ Office on Violence Against Women Abuse in Later Life grant and trained law enforcement and victim services professionals statewide on issues of abuse in later life. Michelle is a member of Bismarck’s coordinated community response team, the NAPSA Education Committee, the NAPSA Certification Subcommittee, and Chair of the Curriculum Development Committee. Michelle is a Licensed Addiction Counselor and has a Bachelor Degree in Addiction Counseling and a Masters Degree in Management. Michelle is married with two teenagers and 4 fur babies and is an active volunteer at the Central Dakota Humane Society in Mandan, ND.

Sharon Jackson, Southwest Region
Ms. Sharon Jackson is the Director of Adult Protective Services for the Office of Aging and Adult Services within the Louisiana Department of Health.  She received a Bachelor of Science in Social Work in 1995 from Southern University in Baton Rouge, Louisiana. Ms. Jackson has twenty-three years of experience protecting vulnerable elders and adults with disabilities from abuse, neglect, and exploitation. She began her professional career as an APS Specialist after an internship with the program.  Through hard work, dedication, and professionalism, she advanced through the ranks to the position of Director of Adult Protective Services in 2012. Ms. Jackson’s most notable professional accomplishment has been the successful unification of Louisiana’s bifurcated protective services programs for adults and the elderly.  The unification process included comprehensive program assessments, policy and procedure updates, business and administrative changes, and the reorganization of staff by job function. Under Ms. Jackson’s leadership, the two protective services programs were merged without interruption of services to the public and to victims of abuse. Ms. Jackson has worked to enhance Louisiana’s protective services program by implementing best practice recommendations and standards provided by NAPSA and the Administration for Community Living (ACL).  She has established policies and procedures grounded in evidence-based decision-making for management and investigations. In addition to her work in Louisiana, Ms. Jackson is actively involved in advancing the protection and advocacy of vulnerable elders and adults with disabilities at the national level.  In 2016, Ms. Jackson was selected by the U.S. Department of Health and Human Services, Administration for Community Living (ACL) to work with other subject matter experts on the finalization of the Voluntary Consensus Guidelines for State Adult Protective Services Systems. Over the years, Ms. Jackson has partnered with others in Louisiana and across the country to advance issues related to the protection of adults with disabilities. Recently, she has worked to bring attention to the increasing problem of financial exploitation through collaboration with such organizations as the Louisiana Bankers Association, the American Bar Association, and the Consumer Financial Protection Bureau. Additionally, Ms. Jackson has conducted numerous training and public information workshops on the issue of financial exploitation. Ms. Jackson is also committed to education and mentorship. She has served as a field practice instructor for students of social work and has provided countless hours of training to law enforcement and medical personnel.

Cathy Wood, Southwest Region
Cathy Wood is a Program Field Representative for Adult Protective Services with the Oklahoma Department of Human Services.  She is a trainer for the New APS Specialist Academy and the APSS III & IV Academy.  Mrs. Wood has over 20 years of experience in Adult Protective Services.  She has conducted training on APS related topics for APS staff, law enforcement, the local university, tribal entities, and other community organizations. She has also presented at several state conferences.  She is a graduate of East Central University with a M.S. in Psychological Services and a B.A. in Human Services Counseling, Specialization in Aging Services with a double major in Psychology.

Sandy Skezas, West Region I
Sandy Skezas, MSW has over 20 years’ experience with Adult Protective Services, currently serving as the Program Manager for Adult & Long-Term Care with the County of Santa Cruz, California. She is past chair of the Protective Services Operations Committee (PSOC) for the state of California and is committed to collaborating with community partners for the protection/support of vulnerable adults. Locally, she chairs a FAST team (with APS, DA and Law Enforcement), Safety Net Coalition (this group is authoring legislation for the state of CA), and Team meetings with APS and the Public Guardian. Sandy states it’s her privilege to serve as a Social Worker in the field of aging and protective services.

Jennifer Kirchen, West Region I
Jennifer Kirchen is the Adult Protection Bureau Chief for the Department of Economic Security in Phoenix, Arizona. Previously she was employed as the Adult Protection State Program Director for the Department of Human Services in St. Paul, MN for ten years. She is the only adult protective services program director to manage programs in two states. Ms. Kirchen has over 17 years adult protection experience. She was instrumental in launching a centralized statewide hotline and data system for the collection of vulnerable adult maltreatment reports in MN. She also helped coordinate the first World Elder Abuse Awareness Day (WEAAD) conference in MN. Ms. Kirchen has spoken at many state and national conferences and is seen as an expert in the field of adult protective services nationally.

Tammy Sever, West Region II
Tammy Sever is the Southern Nevada Social Services Manager 2 for Aging and Disability Services Division’s Elder Protective Services. She has been with the agency for 22 years. She graduated from The University of Nevada Las Vegas with a Bachelor of Arts in Social Work and is a Licensed Social Worker. Ms. Sever provides Person Centered Thinking training for her agency’s staff. In March of 2017 she completed the Elder Abuse Instructor Training Program for Law Enforcement and is a certified training for the Enhanced Training and Services to End Abuse in Later Life Program.

NAPSA Staff      

Kathleen Quinn, Interim President-Elect
Kathleen Quinn retired from the position of Executive Director of the National Adult Protective Services Association (NAPSA) from 2006 – 2016. In that capacity she oversaw the annual NAPSA conference, financial exploitation summit and World Elder Abuse Awareness Day event in Washington, DC; NAPSA’s provision of training and technical assistance to APS programs; NAPSA’s National APS Resource Center, a federally funding initiative; the initiation of the national APS certificate program; and NAPSA’s partnerships with numerous national organizations.

Previously Ms. Quinn served as Senior Adviser to the Illinois Attorney General; was the APS Administrator in Illinois, and helped to build the domestic violence network in that state. In addition to extensive experience in adult protective services, she has decades of experience in national and state policy development, advocacy, collaboration and training in the fields of domestic violence, elder abuse, aging services, working with the criminal justice system, advocating for residents of long-term care facilities, and conference planning.

Bill Benson, National Policy Advisor
Bill Benson is Managing Principal in Health Benefits ABCs, an organization offering health and aging policy, educational and strategic planning consulting services.   Benson has worked on health and aging issues for 38 years including in various leadership positions in the U.S. Congress. He served in senior appointee positions at the U.S. Administration on Aging including as Acting Assistant Secretary for Aging prior to starting a consulting practice in 1998.  Earlier in his career he spent 10 years with the California Department of Aging including serving as California’s State Long-Term Care Ombudsman.  For the past 10 years he has been a consultant to CDC’s Healthy Aging Program. He is also works closely on preventive services with SPARC and its Vote & Vax Initiative.  HBABCs writes Critical Issue Briefs for CDC on a variety of public health and aging matters and produces podcasts on the same topics. HBABCs consults with AoA’s National Technical Resource Center for the nation’s Senior Medicare Patrol programs. HBABCs provides strategic planning, facilitation services, and technical writing and conducts evaluations for national, state and local organizations. For the past 12 years Benson has hosted First Person, a weekly series of conversations with Holocaust survivors before live audiences at the United States Holocaust Memorial Museum.

Holly Ramsey-Klawsnik, Director of Research
Dr. Holly Ramsey-Klawsnik is a sociologist researcher, Licensed Marriage & Family Therapist, and Licensed Certified Social Worker. She has provided secondary prevention services to older adults and adults with disabilities and conducted forensic evaluations and investigations for APS and court systems. She has presented continuing education programs for Adult Protective Services systems, regulatory and law enforcement agencies, health care providers, the judiciary, and domestic violence and sexual assault coalitions. Her research and practice have focused on investigating alleged abuse, interviewing skills, casework intervention and supervision, mental health and mental capacity, self-neglect, domestic violence and sexual assault in later life, and victimization in facilities. Employing quantitative and qualitative methods, she has researched APS case handling procedures and outcomes. She has authored journal articles, book chapters, training curricula, technical assistance materials, and professional reports and has also developed caseworker and supervisory training manuals for multiple APS systems. Holly has served as a contracted trainer and consultant for APS and regulatory systems nationwide. Her work on federal projects includes those funded by the U.S. AoA, CDC, NIA, NIJ, OVC, and OVW.

Carol Carlton, Independent Consultant
Carol received her education at Texas State University and The University of Alabama and has been providing consultative services to non-profit organizations since 2004. The expertise she brings to NAPSA include the areas of membership services, marketing and communications, writing, editing, and event planning. Additionally, she is an efficiency and logistics specialist.

Kendra Kuehn, Policy Analyst
Kendra Kuehn is a graduate of Catholic University of America’s Master of Social Work program with a focus in policy. She brings experience from internships at the Homeless Children’s Playtime Project and the Administration for Community Living’s Office of Elder Rights. Kendra is excited to be involved in NAPSA’s efforts at the national level. She lives in Arlington, Virginia and enjoys being close to family.